# The Spreadsheet for ServiceNow A powerful, familiar spreadsheet engine built natively for ServiceNow. [Try instantly →](/content/sandbox/index.html) | | Incident | Priority | Assignment Group | State | Age (Days) | | --- | --- | --- | --- | --- | --- | | 1 | INC0012345 | High | Network Support | In Progress | 2 | | 2 | INC0012346 | Critical | Database Team | Assigned | 0.5 | | 3 | INC0012347 | Medium | Desktop Support | Resolved | 5 | | 4 | INC0012348 | Low | Application Team | New | 1 | ## Perfect for You Designed for IT professionals, service desk agents, and operations teams who manage incidents, changes, assets, and workflows daily. ### Easy data entry Fast keyboard-driven workflows directly inside ServiceNow—no exports, no external tools. ### Scrappy analytics Quick ticket breakdowns, SLA analysis, asset reporting, and operational metrics without leaving your instance. ### Fast, 1-click launch Instantly open spreadsheet-powered workflows from any ServiceNow list view, form, or dashboard. ## And Your Team Enterprise-grade governance, security, and operational consistency built for ITSM at scale. ### Secure Data stays inside your ServiceNow instance (no exfiltration, no external spreadsheets, no permission drift). ### Governable Centrally-managed templates enforce structure across incident management, change control, asset tracking, and service delivery. ### Easy admin No separate platform to manage—SheetRocks uses native ServiceNow roles, ACLs, and authentication. ## Why SheetRocks? A fast, flexible, familiar spreadsheet to upgrade your ServiceNow workflows. ### Bulk Updates Beyond List Edit Limits ServiceNow's list view bulk editing is limited to specific fields with no formula support. SheetRocks lets you edit up to 10k records with formula-based updates using lookups for reassignments and conditional logic for categorization across any fields—no update sets required. 10k Records ### Cross-Table Analysis Without Constraints ServiceNow reports are constrained by table relationships and rigid data models. SheetRocks linked sheets let you join data across 20+ tables with VLOOKUP, FILTER, and array formulas—analyze incidents, CIs, changes, and users together without complex report relationships. 20+ Joins ### CMDB Cleanup with Formula Power Maintaining CMDB accuracy requires duplicate detection, data standardization, and enrichment at scale. SheetRocks provides 150+ spreadsheet functions for fuzzy matching (COUNTIF), standardization (PROPER, TRIM), and calculated fields without complex scripts or update sets. 150+ Functions ### Skip Import Sets Entirely Import sets require strict formatting, manual field mapping, and transform scripts. SheetRocks eliminates imports with 100% CSV compatibility—work directly with live ServiceNow data, get instant validation, and sync changes instantly without transformation maps. 100% Compatibility ### Conflict Detection Before Sync Update sets can break relationships and overwrite critical data without warning. SheetRocks detects possible conflicts and provides pre-submission reports—review all changes, catch errors before they affect production, and sync with zero data loss. Zero Data Loss ### Instant Analytics Across Your Instance ServiceNow reports can be slow to generate for large datasets. SheetRocks formulas calculate instantly across your entire instance—MTTR analysis, SLA compliance metrics, and CI health scores compute in 100ms with sub-second recalculation on changes. 50ms Analytics fx ="Powerful Spreadsheet UX" & "Native Integration" ### Spreadsheet Features 150+ functions Filtering, sorting, analytics ### Familiar shortcuts Copy/paste, Undo/redo ### And much more ### Native Features Data stays on-platform Query builder for incidents, changes, CMDB, and custom tables Bidirectional sync via ServiceNow APIs Custom team templates Automatic alignment with ServiceNow roles and ACLs ## Pricing ### Standard $30 / user / mo - Free forever in sandbox - Unlimited usage - Unlimited templates - Install via the ServiceNow Store ### Premium Let's Talk - Volume discounts for larger teams - Enterprise-grade support - Tailored guidance for complex workflows ## Frequently Asked Questions ### Is SheetRocks for ServiceNow Secure? Yes. Data remains within your ServiceNow instance. No external sync, no exfiltration, no shadow IT. SheetRocks honors native ACLs, roles, and authentication automatically. ### What Functions Are Supported? Hundreds—documented inside the in-app help center. Coverage includes: Logic, Text manipulation, Data shaping & cleaning, Finance, Array operations, and SheetRocks-specific utilities. ### How Does Syncing Work? Two sheet types: Standard Sheets—behave like classic spreadsheet tabs, and Linked Sheets—backed by ServiceNow queries with controlled constraints. A sync operation pushes updates, handles conflicts cleanly, and pulls fresh ServiceNow data.